Welcome to the Terms & Conditions for Florist South Hornchurch, your trusted choice for online flower delivery in South Hornchurch and surrounding areas. These terms govern your use of our website and the purchase of flowers and related floral products from our platform. Please read them carefully before placing your order. By accessing our website and placing an order, you agree to be bound by these Terms & Conditions.
These Terms & Conditions apply to all customers purchasing products and services from our online florist shop, whether for personal or business use, throughout South Hornchurch and the surrounding localities. They are designed to ensure clarity and a seamless experience when ordering flower deliveries in South Hornchurch from our website.
We aim to make ordering flowers online with Florist South Hornchurch as straightforward as possible. Our process is as follows:
Please ensure all recipient and delivery information is accurate and complete, as we cannot accept responsibility for failed or delayed deliveries due to incorrect or incomplete details provided at the time of ordering.
At Florist South Hornchurch, we accept various secure payment methods for your convenience. All prices shown on the website include VAT where applicable and are stated in British Pounds (GBP). Payment methods accepted on our site include major credit and debit cards. Your payment will be processed securely at the time of placing your order. Orders will not be dispatched until full payment has been received and verified.
We reserve the right to refuse or cancel any order that appears to be fraudulent, suspicious, or non-compliant with these Terms & Conditions.
Once payment is made, you will receive a confirmation email including your order details. This confirmation does not indicate that the order has been accepted by us. Acceptance of your order and completion of the contract between you and Florist South Hornchurch will occur when we dispatch the products to you. We reserve the right to decline any order without providing reason and will refund any payment received if this occurs.
We provide flower delivery services to South Hornchurch and the surrounding areas. You will be notified of available delivery options and estimated delivery slots during checkout. While we strive to meet your requested delivery date, circumstances beyond our control may occasionally result in delays. We will communicate any such delays as soon as possible. Where delivery is not possible due to incorrect recipient details or recipient unavailability, we will attempt to contact you for further instructions.
Please note that flowers are perishable items and it is your responsibility or that of the recipient to ensure prompt receipt on the day of delivery. Florist South Hornchurch is not liable for issues arising from lateness or failed delivery due to circumstances outside our reasonable control.
While we make every effort to deliver orders as per the images and descriptions on our website, it may occasionally be necessary to substitute certain flowers or packaging due to seasonal availability or supply issues. When substitution is required, we will ensure that items of equal or greater value and similar style and quality are chosen. Such substitutions do not constitute grounds for compensation, refund, or order cancellation.
You may cancel or amend your order for online flower delivery in South Hornchurch in accordance with the following stipulations:
Refunds for cancelled orders will be processed promptly using the original payment method, following confirmation of eligibility. Special orders, bespoke arrangements, and orders containing personalisation may be subject to additional cancellation or amendment restrictions, detailed at the time of order and during checkout.
Our aim is to provide beautiful, fresh flowers with every order. If you are dissatisfied with the products received, please notify us on the same day where practicable, providing clear details and, where possible, photographic evidence of any issue. Queries concerning quality, freshness, or service must be raised within 24 hours of delivery for us to investigate and offer an appropriate resolution, which may include replacement, partial, or full refund at our discretion.
Please note that due to the perishable nature of fresh flowers, returns are only accepted where goods are deemed defective or not as described. Refunds are not typically provided due to change of mind.
We strive for accuracy in our product listings, descriptions, and photography on the website. However, slight variations in colour, stem count, or packaging may occur due to the nature of flowers and changing seasonal availability. The images used are for illustrative purposes and may not always precisely represent the delivered bouquet.
It is your responsibility to:
You warrant that you are aged 18 years or older and have the legal capacity to enter into binding contracts.
Florist South Hornchurch’s liability in connection with any product or service purchased through our website is strictly limited to the purchase price of that product or service. We do not accept responsibility for loss of profits, business, goodwill, data, or any indirect or consequential loss arising from use of our website or services, whether foreseeable or otherwise, except as required by law.
We do not exclude or limit our liability for death or personal injury caused by our negligence, fraudulent misrepresentation, or any matter for which our liability cannot be excluded or limited under applicable law.
We shall not be liable for delays or failure to perform any of our obligations under these Terms & Conditions if such delay or failure is caused by events beyond our reasonable control, including but not limited to natural disasters, technological failures, strikes, pandemics, or supply interruptions.
Your privacy is important to us. Personal data collected through our website and ordering process will be handled in accordance with our Privacy Policy and all applicable regulations. We use this data for the fulfilment of your order, administration, and customer service purposes.
All content, images, text, and design elements displayed on the Florist South Hornchurch website are the property of their respective owners and are protected by copyright and intellectual property laws. Use of the website does not grant you any rights to this material. You may not copy, reproduce, or use our content without express permission.
These Terms & Conditions and any disputes arising in connection with them or the use of our website shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Florist South Hornchurch reserves the right to update or amend these Terms & Conditions at any time without prior notice. Such changes will be effective immediately upon posting on our website. We encourage you to review the Terms & Conditions regularly. Continued use of our website and services following any changes constitutes acceptance of those revisions.
These Terms & Conditions, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Florist South Hornchurch regarding your use of our website, products, and services. If any part of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
If you have any questions regarding these Terms & Conditions or require assistance with your order, please refer to the contact details provided on our website. Our customer service team is happy to assist all South Hornchurch and surrounding area residents with any concerns related to online flower delivery.
By placing an order with Florist South Hornchurch, you accept these Terms & Conditions in full.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in South Hornchurch, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near South Hornchurch.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
