At Florist South Hornchurch, we pride ourselves on delivering only the freshest blooms to households and businesses in the area. As a trusted local florist serving the South Hornchurch community, your satisfaction is at the heart of everything we do. We guarantee that our flowers arrive fresh and vibrant, ready to brighten your day or special occasion.
We take every precaution to ensure that your flower arrangement arrives in perfect condition. However, if your order is damaged on arrival, please contact us as soon as possible, ideally within two hours of receiving your flowers. To process your claim efficiently, we may ask for photographic evidence of the damage. Our dedicated team is committed to resolving any issues quickly and to your satisfaction.
Our flowers are sourced daily to ensure maximum freshness. We offer a freshness window of five days from delivery, provided the bouquet is properly cared for. To keep your arrangement looking its best, follow the care instructions provided with your flowers. Should you notice your flowers wilting or appearing less than fresh within this window, please notify us promptly so we can review your case.
If your flowers arrive damaged or do not meet our guaranteed standard of freshness within the advised period, you will be eligible for a refund or replacement. Depending on your preference, we can either:
Your feedback is invaluable to us, whether it’s praise or a concern. If you wish to raise a complaint about your order or our service, please contact our customer team with your order details and the nature of your complaint. Each complaint is handled personally, fairly, and with care. We aim to resolve all issues promptly and use your feedback to improve our service for future customers.
As a respected local florist, Florist South Hornchurch is proud to support the surrounding community by serving both households and businesses with quality flower arrangements and dedicated service. Our goal is your complete confidence in ordering from us, knowing that you will receive only the freshest flowers and trustworthy support whenever you need it.
Thank you for choosing Florist South Hornchurch. Your satisfaction means everything to us, and we are always ready to assist you with any questions or concerns regarding our returns, refunds, or complaints procedures.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
